Folloze is an Account Based Marketing (ABM) Sales Platform. ABM is one of the fastest growing categories in the Marketing technology space and Folloze is offering the leading solution for large Enterprises. Imagine companies being able to provide a fully personalized content experience for prospects and customers, with an engaging user experience and smart analytics that generate 4x-10x improvement in business results. Among our customers are Fortune 500 customers such as Microsoft, Cisco and others. We love providing our customers with a state of the art platform to help them derive tangible business value that can be generated quickly and measured accurately. We have recently closed Round A funding by leading Silicon Valley investors and are growing fast by hiring top talent. F500 companies need Folloze to stay ahead and we need top notch Customer Success Managers to ensure they maximize success with our platform.
As the Customer Success Manager you are responsible for the customer’s renewal and for expansion of the platform. You ensure that the customer derives maximum value from their investment and that full adoption of their licenses is achieved.
You identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint across the wider organization and adoption of new new use cases, products and services
Effectively network within accounts from the C-Level down and drive long term relationships built on trust with stakeholders in order to achieve successful execution of the customer’s success plan
Develop a comprehensive understanding customer’s business challenges and goals to appropriately map Folloze features and associated business benefits to address their needs
Take new accounts through onboarding and ensure successful deployment in light of the goals set above.
Track & monitor account health and identify areas of concern to the customer achieving their stated business goals and work with the team to build a risk mitigation plan
Deliver ongoing best practices to customers to help them achieve full value with Folloze
Work cross functionally within Folloze to create and execute success plans for customers
Serve as a customer advocate in sharing intelligent product feedback and recommendations from customers back to the Folloze Product team
Take active role in continuous improvement of customer success process in Folloze
REQUIRED EXPERIENCE, SKILLS AND TRAITS
Have a deep understanding of sales and marketing processes and relationship, speak the language of both. MarTech experience is a must.
Passion for and familiarity with Account Based Marketing and Target Account Selling
At least 5-8 years of experience as a Customer Success Manager in a SaaS company, dealing with enterprise customers
Understand how large enterprises work and be able to find your way in their complicated network of stakeholders
Be as equally comfortable with high level strategic planning as with details of the execution
Build relationships and your rapport with customers as well as internal resources in all levels and in different roles
Be a great project manager, handle a large number of tasks at the same time, and ask for help when you need it
Be a go-getter
Comfortable in fast-paced and changing environment; does not get stressed easily
Process-focused, with strong problem-solving ability
At ease demonstrating complex product functionality; ability to provide comprehensive overview of key business use cases
Proven effectiveness at leading and facilitating executive meetings and workshops
Ability to draft compelling presentations and have excellent presentation skills
Exercises active listening / takes a thoughtful approach to addressing customer pain points
Understands change management tactics to drive product adoption within customer teams
Excellent written and verbal communication skills
Flexibility for travel (approx 20%)
Bachelor’s degree required, MBA preferred