Dispatcher
Pipedreams
Hayward, CA, USA
Posted on Feb 26, 2026
As a Dispatcher, you’ll play a key role in our team’s success by communicating with technicians, facilitating operations with team members, and coordinating with customers to get the job done safely and exceptionally. In this role, you’ll serve as a critical liaison to customer service and production, while proactively informing customers on schedule, job progress, and all key details of their service. You’ll work cross-functionally with managers and match technician skill sets with service requirements Finally, you’ll have the chance to grow your career through best-in-class training and opportunities.
- Department
- Office
- Employment Type
- Full Time
- Location
- Albert Nahman Plumbing, Heating & Cooling - Hayward, CA
- Workplace type
- Onsite
- Compensation
- $28.00 - $35.00 / hour
About Albert Nahman Plumbing
Albert Nahman Plumbing, Heating, and Cooling is the leading provider of plumbing and HVAC services in the Bay Area. Our team is proud to celebrate 40 years of reliably caring for our customers, co-workers and community. We’re also proud to build a workplace that promotes the personal and professional development of our employees.
At Albert Nahman, we’re “The Peace of Mind Folk”. We focus on the happiness and satisfaction of our customers by empowering our team with the best training, safety, and technology available. Our team is looking for an innovative, team-oriented problem solver who loves helping others and is excited by career growth.
Albert Nahman awards & recognition
Albert Nahman awards & recognition
- 1,000+ Google reviews at 4.9 stars!
- Named “Best Plumbing Contractor” by Oakland Magazine
- Rated “Diamond Certified” for 19 straight years
- Expertise “Best HVAC/Furnace Repair & AC Repair in Fremont”
- Nextdoor “Neighborhood Favorite”
- Understand how to prioritize opportunities and match the right technician to the right call to hit daily sales and revenue goal
- Optimize technician routes to minimize travel times and ensure timely arrival at customer locations
- Communicate with both customers and technicians, providing updates on appointment times, potential delays and job progress
- Receive service requests via phone, email, or other communication channels and then assign them to available technicians based on location, skill set and urgency
- Advocate for customers while coordinating internally with construction managers and other key team members
- Handle customer inquiries, address concerns and ensure a positive customer experience
- Maintain accurate records of service calls, technician schedules, customer information and job statuses
- Assist technicians in resolving issues that may arise during service calls such as parts availability or unforeseen complications.
- Create and maintain service tickets, updating customer files and processing paperwork related to warranty claims
- Generating reports on key performance indicators related to service delivery and technician performance
- Periodically generate new business by booking calls with the service department
Benefits
- Hourly salary of $27-$34/Hour.
- 40 hour week with some flexibility on start time. Overtime as necessary.
- Health, Dental, and Vision Insurance
- Eligible for HSA Account
- Paid holidays, sick days and vacation
- 401K
- Company Stock Options
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Our Hiring Process
Stage 1:
Applied
Stage 2:
Review
Stage 3:
Chat with a PipeDreams Recruiter
Stage 4:
Interview with Hiring Manager and Team
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