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Business Operations


Cambridge, MA, US

  • Job Type: Full-Time
  • Function: Business Dev
  • Industry: Digital Health
  • Post Date: 11/20/2023
  • Website:
  • Company Address: , Cambridge, MA

About Watershed

Watershed Informatics is the first end-to-end bio-IT managed service provider.

Job Description

About Watershed 

Our vision is to become the leading biocomputing platform. The future of biology is in big data analysis, and we are on a mission to accelerate digital drug discovery with the Watershed platform. Watershed enables scientists to conduct all essential analysis - from lab data to plot - with a single software platform. 

We have attracted some of the best bioinformatics, engineering, and commercial talent, and we are growing! Join a team that’s intellectually curious with a bias for action, headquartered in Cambridge, Massachusetts, composed of people who have come together to enable outcomes while empowering the research of all those committed to changing lives — all while bringing transformational change to a $40 billion industry. 

The Role

Watershed is hiring a Business Operations Manager, reporting to the Head of Solutions Science and working closely with the CEO. The ideal candidate is a dynamic individual who is excited to learn quickly and contribute to every commercial aspect of a growing SaaS startup. 


  • Own the end-to-end process of tracking the sales funnel and operational metrics, providing regular updates to leadership 
  • Identify trends and insights that can be used to optimize sales processes and increase revenue 
  • Assist with sales processes, including direct outreach, coordinating meetings, providing pricing analytics, and closing deals 
  • Review contracts, ensure user accounts are properly provisioned, and help to improve the overall customer experience 
  • Develop a deep understanding of various commercial processes, identifying areas for improvement and opportunities for automation 
  • Collaborate with sales, marketing, and finance to become a performance enhancement partner and to synchronize key business functions 


  • Recent experience in business operations, revenue operations, sales operations, and/or strategic roles
  • Results-oriented, focused on experiential, operational, and financial outcomes
  • Able to deal with ambiguity, think fast, and positively challenge and evolve processes
  • Proficiency in using Salesforce or HubSpot is a plus 
  • Experience working at a high growth SaaS company is a plus 
  • Strong communicator and collaborator
  • BA/BS in relevant field
  • Degrees in biology or similar disciple are a plus
  • Experience in biotech and related fields is a plus

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