Be the backbone of our partner operations. You’ll keep meetings sharp, data clean, and our teams moving fast — all from a fully remote setup!

About Float

Float Health is building the marketplace for specialty pharmacy. Our mission is to make healthcare safer, easier, and more efficient by moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. The model is unique in that all stakeholders benefit - patients get more convenient care, nurses get access to flexible work for better pay on their days off, pharmacies fill more prescriptions, impacted hospitals reduce admission for loss-leading low reimbursement patients, and payors enjoy 12x reduced costs when care is delivered at home.

Our patients are largely chronic, requiring regular treatments to sustain their quality of life. Nurses are burnt out with hectic hospital shifts and love that our platform allows them the flexibility and autonomy to create their own schedules. Providers want reliability, quality, and minimal effort to find nurses for their prescriptions.

Float is a fast-growing startup. We've successfully facilitated over 70,000 patient visits and are now scaling our platform, team, and operations to serve more geographies and patients.

The Role

Float Health is looking for a Partner Operations Coordinator to join our team on a 3-month contract! This role will report to the Chief Operating Officer and work closely with our Partner Success team and Business Development team.

As the operational backbone of our revenue teams, you will enable our Partner Success and Business Development teams to focus on strategic relationship building and growth initiatives by owning the administrative and coordination work that keeps our partnerships running smoothly. You'll be the orchestrator behind Partnership Experience Meetings, partner data quality, and the systems that track our partner relationships.

Success in this role means:

• Partnership Experience Meetings run like clockwork - they are scheduled, decks + preread notes are prepared, and follow-ups are managed seamlessly
• Our CRM is always current with accurate partner contacts, notes, and relationship details
• Our Partner Success and Business Development teams have more time for strategic work because operational details are handled
• We have clear visibility into partner health and performance metrics
• Processes and templates are documented and improved over time

Schedule

This is a full-time (40 hrs/week), fully remote role. Float operates on PST, and the work schedule for this position is Monday to Friday, 9am–5pm PST. It’s a 3-month contract with the potential to extend, depending on business needs.

Cultural Fit

You are a strong culture fit for this role if you thrive on bringing structure and take pride in the behind-the-scenes work that makes teams successful. You're detail-oriented and you find satisfaction in creating smooth processes that help others do their best work.

You're proactive and anticipate needs before being asked. When you see a gap or inefficiency, you flag it and suggest solutions. You're comfortable juggling multiple priorities, staying organized even when things get busy, and you know how to communicate clearly with both internal teammates and external partners.

You bring a startup mentality, you're scrappy and comfortable with evolving responsibilities. You're equally comfortable drafting a professional partner email, prepping decks with a detail oriented eye, diving into a CRM to clean up data, and identifying opportunities to automate repetitive work.

What You'll Do

Partnership Experience Meeting (PEM) Coordination

• Prepare presentation decks + pre-read notes for upcoming partner meetings, gathering performance data and insights from the Partner Success team and Operations team
• Send reminder emails to partners and internal team members in advance of scheduled meetings
• Create and manage calendar invites, ensuring all relevant stakeholders are included and meeting logistics are confirmed
• Synthesize meeting notes and action items into monthly partnership summary documents

Data Quality & Reporting

• Maintain and update partner contact information in Zendesk CRM
• Orchestrate the addition of new partnership contacts, ensuring proper documentation and team notification
• Keep partnership notes, meeting records, and account details current and organized
• Generate weekly/monthly partner performance reports for leadership
• Evaluate and track partner satisfaction (CSAT) scores, flagging at-risk accounts to Partner Success Managers

Process Improvement & Systems

• Identify opportunities to automate repetitive tasks (meeting prep, data entry, reporting)
• Build and maintain templates, workflows, and playbooks for partner engagement
• Document processes to create consistency and efficiency across the team
• Recommend and implement tools or system improvements that increase team productivity
• Identify CRM process improvements and data quality issues

Partner Appreciation & Communication

• Execute partner appreciation initiatives by coordinating milestone-based recognition
• Track appreciation budget and ensure timely recognition of key partners and milestones
• Draft professional follow-up emails to partners on behalf of Partner Success and Business Development teams
• Ensure timely responses and maintain professional communication standards

What You'll Bring

• 1-2 years of operations, administrative, or coordination experience, preferably in a startup or fast-paced environment
• Exceptional attention to detail and organizational skills, you notice what others miss
• Strong systems thinking, you naturally create and follow processes that improve efficiency
• Comfortable identifying inefficiencies and proposing solutions or automation opportunities
• Excellent written communication skills with the ability to draft professional and engaging emails and documents
• Proficiency with CRM systems (experience with Zendesk Sell a plus) and Google Workspace
• Basic data analysis skills, comfortable working with spreadsheets and generating reports
• Ability to manage multiple priorities and deadlines while maintaining quality and accuracy
• Self-starter mentality, comfortable taking initiative and working independently in a remote environment

Preferred Skills

• Background coordinating client meetings or business reviews
• Experience with presentation deck creation and data visualization
• Experience in healthcare, specialty pharmacy, or B2B relationship management
• Familiarity with automation tools (Zapier or similar)
• Proficient at using AI tools to compose draft docs, marketing copy, and visual assets - while scrupulously editing the output to make it your own

Pay, Perks and Such

• Base compensation of $8 per hour for non-U.S. based hire
• Fully Remote
• Unlimited PTO with minimum days
• $500 Annual Learning Stipend

Culture

At Float, we #WorkfortheSuperNurse. We believe that making our best nurses the heroes will attract the best talent, and in turn deliver the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk!